An apprentice is someone who trains for a career in the automotive industry by working under the supervision of a qualified mentor. This also entails attended regular training with a reputable training academy and gaining exposure to workplace experience for the duration of the program.
A Technician performs, repairs, servicing and inspections of heavy and light vehicles. They work on gearboxes, differentials, transmissions, and electronic systems such as steering, brakes. He will also be responsible to mentor his apprentice.
A service advisor is the front line staff of the workshop that discuss with the client the problems they may be having with their vehicle, they then communicate to the workshop staff the issues the client is having in a form of a job card.
A foreman's duties is to ensure the workshop is running safely and efficiently. He will work closely with his staff and workshop manager.
A warranty clerk is the person who works for a dealership that offers warranty claims on vehicles. A warranty clerk will review and arrange vehicle warranty claims made by their customers and ensures that their employers are paid for all aspects involved in the warranty. They will also do the following process, submit and file warranty forms.
A master technician's duties include the maintenance of heavy or light vehicles to ensure the functioning of the parts and systems are safe and in working order. He will also be responsible to mentor the technicians.
A service manager is responsible for the managing the whole service department from apprentices to service advisors. The service manager may also deal with customer service, reports to management and maintains strong relationships with the customers.